1. Overview

This Refund & Cancellation Policy explains how refunds and cancellations work for purchases made on ColoringFam (https://coloringfam.com). By making a purchase, you agree to the terms outlined below.

2. Credit Packs (One-Time Purchases)

ColoringFam offers one-time credit packs that can be used to generate AI coloring pages.

• No Refunds After Use: Once credits have been used (partially or fully), the purchase is non-refundable.
• Unused Credits: If you have not used any credits from a purchased pack, you may request a full refund within 7 days of purchase.
• How to Request: Email support@coloringfam.com with your account email and order details.

3. Subscriptions

3.1 Cancellation

• You may cancel your subscription at any time from your Account Settings → Billing page.
• Cancellation takes effect at the end of the current billing period. You will retain access to subscription benefits until that date.
• No partial refunds are issued for the remaining days in the current billing period.

3.2 Refunds for Subscriptions

• Within 48 Hours: If you subscribed by mistake or the service does not work as described, you may request a full refund within 48 hours of your initial subscription purchase, provided you have not consumed more than 10 credits.
• After 48 Hours: Subscription payments are non-refundable after the 48-hour window. You may still cancel to prevent future charges.
• Renewals: Renewal charges are non-refundable. If you do not wish to be charged again, cancel before the renewal date.

4. How Refunds Are Processed

• Refunds are issued to the original payment method (credit card, PayPal, etc.).
• Processing typically takes 5–10 business days, depending on your payment provider.
• Refunded credits will be deducted from your account balance upon approval.

5. Exceptions

We may, at our sole discretion, issue refunds outside of the above policy in cases of:

• Technical errors that prevented you from using purchased credits
• Duplicate charges
• Service outages that materially affected your ability to use the platform

6. How to Contact Us

For refund or cancellation requests, please email us at:

Email: support@coloringfam.com

Please include:

• Your account email address
• Order or transaction ID
• Reason for the request

We aim to respond to all refund requests within 2 business days.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised policy.

Last updated: February 14, 2026